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EA has denied reports that Origin has been hacked. In regard to several users complaining about their accounts being stolen on Origin’s official forums, an EA spokesperson tells IGN “At this point, we have no reason to believe there has been any intrusion into our Origin database.”
Specifically, users are getting emails claiming that their username and password have been changed despite taking no such action. A NeoGAF forum thread features several more complaints from users reporting similar problems.
EA provided the following statement to IGN regarding Origin security measures:
“Anytime a player has a question about the security of his or her account or personal data, we take it very seriously and take all possible steps to help. For any customer who cannot access their Origin account for any reason, we ask them to please contact Origin Help or EA’s customer experience group at help.ea.com. The robust security measures in place to protect Origin users accounts are constantly being expanded and upgraded, and we also strongly recommend customers take the protective steps of using strong passwords and changing passwords often.”
For now, it’s unclear exactly what’s happening to users and whether the password resets are some kind of technical glitch or a hack that EA isn’t aware of. We’ll continue to follow up with EA and will update this story with any additional info we receive.
