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343 Industries head Bonnie Ross sent out her "heartfelt apologies" to Halo: The Master Chief Collection players yesterday, following a fortnight of matchmaking malaise. It's far from the first time the studio's said sorry for the Xbox One compilation's online troubles, but it is the first time we've seen the matter addressed on Microsoft's own Xbox Wire blog. In an open letter to fans, Ross reiterated 343's commitment to fixing matchmaking issues, adding that the developer will "make this right" with its audience.
"On November 11 we released Halo: The Master Chief Collection," Ross said. "The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief's debut on Xbox One. With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.
"While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we've done that, we will detail how we will make this right with our fans."
